5 AI Chatbot Use Cases To Consider In 2023

Artificial intelligence (AI) chatbots have become increasingly popular in recent years, and their potential for businesses is only growing.

As more companies embrace this technology, chatbots are becoming more advanced and capable of handling a more comprehensive range of tasks. Here are five AI chatbot cases to consider in 2023.

Chatbot and a car – artistic interpretation. Image credit: Ant Rozetsky via Unsplash, free license

1) Healthcare chatbots

The healthcare industry has seen a lot of progress in chatbot development over the past few years. In 2023, AI chatbots have evolved from mere administrator helpers into full-time assistants capable of caring for employees and patients.

Currently,  healthcare chatbots assist patients with booking appointments, answer their questions about symptoms, and even provide mental health support by checking in with patients, evaluating their state, and getting them in touch with professionals. Even after the pandemic has subsided, healthcare chatbots are still increasingly important in providing remote care and reducing the burden on healthcare professionals, optimizing their time, compensating for the shortage of doctors, and shouldering the bulk of daily tasks.

2) Banking chatbots

The Meta report has revealed that 65% of consumers use chats to interact with businesses across various sectors — including banking and financial services. Therefore, we can observe an accelerated acceptance of AI chatbots in the banking industry in 2023. As these smart virtual helpers handle tasks such as balance inquiries, account transfers, and loan applications, banks better understand their customer data and how to allocate their human resources.

Since BFSI continues being an extremely competitive industry, AI chatbots have become a valuable addition to the banks’ digital arsenal, letting them assign their workers to more valuable tasks while obtaining valuable data for personalization and workflow improvement.

3)Customer support chatbots

The /MCustomer support chatbots have been around for a while, but in 2023 they have gone from simple, rule-based bots to conversational AI that can process a wide range of individual requests.

Such customer support bots can provide 24/7 support, answer frequently asked questions, and handle simple tasks such as password resets. They can also be programmed to escalate complex issues to a human support representative.

With the increase in online shopping and remote work, customer support chatbots are becoming essential for businesses. According to research by ZenDesk, 75% of customers are more inclined to buy from brands and organizations that deliver a satisfying experience — and with their quick performance, timely responses, and flexibility, customer support bots can do exactly that. 

4) Education chatbots

Education became yet another sector revolutionized by AI chatbots in 2023. To facilitate the work of tutors, especially those who work with their students remotely, AI chatbots can provide personalized tutoring and help students with homework assignments.

They can also answer questions about course material and provide study tips. From the tutors’ side, AI chatbots can help track each student’s progress, collect feedback, evaluate success indicators and keep up with their busy schedule.

As more schools and universities adopt online learning, education chatbots will become essential for students and educators.

5) Travel chatbots

The digital arsenal of modern tourists is no longer limited by booking platforms and Google reviews. In 2023, they have AI chatbots that can book flights, hotels, and rental cars, seeking out and selecting the most appropriate offers that fit the customer’s price ranges.

In addition, travel AI chatbots can navigate tourists upon their arrival to their point of destination by providing information about local attractions, making restaurant reservations – and even assisting them with their travel planning. With advanced machine learning, AI chatbots can personalize recommendations based on a customer’s travel history and preferences, offering them a choice of places, hotels, and tours that match the tourists’ idea of the perfect vacation.

Conclusion

AI chatbots are becoming an increasingly important tool for businesses in various industries.

• Becoming the logical extension of telehealth, AI chatbots help doctors manage most patients, monitor bedridden patients, book appointments and remind patients to take their prescribed medicine or go to an obligatory health check.
• Banking AI chatbots liberate bank employees from handling thousands of calls and client requests by communicating with customers and connecting human employees only when there is a complicated emergency. Such modernization enables banks to optimize their human resource management and adopt a more streamlined workflow.
• Customer support. From ordering pizza to checking an order, customer support AI chatbots now exist in various ways, including voice-activated ones. They communicate with clients in a way that is nearly identical to human employees, processing requests, handling transactions and complaints.
• After e-learning courses got a boost in popularity, AI chatbots became a must for students and tutors. Offering a virtual hand with providing student tips and checking students’ progress, schedules, and general course progression, such AI bots help to onboard new employees, train workers, teach new languages, and generally facilitate the process of honing skills.
• Modern tourists no longer have to travel relying only on a hardcover dictionary and a tourist map. With a single tap, they are accompanied by their personal assistant that can book hotel rooms, instantly provide reviews, point out the places of interest, and navigate them through foreign environments. The emergence of such bots opens the door to opportunities for travel agencies who can ensure improved customer experience by equipping their clients with 24/7 support.