4 Best Practices To Unlock Field Service Operations Potential For Your Business

Many businesses offer client servicing as a part of their offering to increase customer lifetime value and profitability. From healthcare, and transportation to furniture or electric vehicles –  many have a service wing, even if it’s just delivery of the product.

Image credit: Anton Savinov via Unsplash, free license

But providing field services also comes with complicated operations and increased workflows. One faces the problem of coordination and customer satisfaction – especially if you are a globally operating business.

Thus, digitization is a must for field services – and Field Service Management software is what helps you solve operational inefficiencies using technology.

Challenges in operating a field service business

If you’re a field service contractor, you may have experienced below challenges in your daily operations:

• Remote workforce management: it’s difficult to track the productivity of your workers and address their challenges on time when you are miles away from the job site.
• Delivering services on time: customers are getting impatient. For your business, more delivery time means less time to serve new clients.
• Inventory management: should you stock up on raw materials? Do you have spare equipment available for a spike in demand? Managing inventory is a centuries-old business problem for logistics and field service businesses.

Overcoming operational inefficiencies with Field Service Management software

Digitization has enabled businesses with on-ground operations to reduce time, save costs and provide bandwidth for more customers. You need to implement Field Service Management software like Zuper in your business operation workflows to gain the benefits of digitization.

What is a Field Service Management app?

Field Service Management App digitizes your business operations across the complete service cycle of dispatching, contract management, accounting, and customer communication.

With a single application, you can run your business remotely. It also helps you showcase a professional approach to running your business, which in turn, helps in improving customer experience.

Best practices to implement Field Service Management app for your business

Here are 4 best ways to use FSM software to improve your business operations:

Optimize field service dispatching

Dispatching is very important in any field service business as its the first step. On-time dispatching of a technician for the right job improves your delivery time by huge margins.

According to Aberdeen Group, a business that uses the Field Service Management app experiences a 39% decrease in servicing costs.

For example, a typical dispatching operation requires you to find the right technician, explain the job, and await their availability for job acceptance. This workflow requires constant back and forth – and is also a repetitive task. Let FSM software like Zuper handle it for you instead.

Get powered by predictive maintenance

You can implement predictive maintenance techniques for your inventory and client servicing.

Know when your materials, equipment or final products delivered would require maintenance or check-ins. This helps you increase the life cycle of your materials and ensure they are used before they become unusable.

Using FSM software, you can make data-backed decisions about when to replace parts or send a technician to your customer. It can also identify patterns – for example, you can see if certain materials procured from one vendor last longer than another. Field Service Management software also helps with predicting potential failures based on usage data.

Automate field service scheduling

Scheduling is the way efficient businesses scale. Using Field Service Management software like Zuper, you can automate your scheduling of work orders. It helps you solve any conflicts, assign work and optimize resource allocation.

Using software also ensures no one gets double booked. Sometimes, your customer may not be available, so you can trigger rescheduling. You no longer have to do constant back and forth over phone calls or emails for entertaining customer requests. Thus, you improve the customer experience for your clients using simple automation.

Equip your field service technicians with mobile

Ensure your Field Service Management includes mobile app capabilities. This way, it becomes easy for laborers to update their timesheets, provide critical information about the job site, or raise concerns. You can also train or upskill them on their jobs and provide resources like datasheets, timelines, track materials, etc.

An FMS app also reduces paperwork – it’s 2023 and being entangled with paperwork is not a sign you can neglect for your operations.

Get started with optimizing your operations with FSM

While choosing a field service management software, you should ensure it can automate dispatching and scheduling. Tasks under these workflows are sources of paperwork and back-and-forth communication – making your business inefficient.

Zuper automates your field service operations and streamlines your work orders.

Book a demo to know more about our field service management solutions.