Why Call Forwarding is Beneficial to Businesses

Organizations frequently now employ in-house receptionists. This is particularly true for smaller businesses, as a result of a desire to save money. While it is entirely natural to want to save money and increase profits, efficiency should never be compromised. Here is where call forwarding lends a helping hand.

Call forwarding – illustrative photo. Image credit: John Tuesday via Unsplash, free license

When call forwarding is enabled, incoming calls can be effortlessly routed to colleagues and peers, executives, and sales staff. This instantly improves the level of customer service. However, why would you choose to use it in the first place?

To determine whether or not call forwarding is beneficial for your business, all you have to do is consider the associated benefits. They are listed below to assist you in making an informed decision.

What is Call Forwarding?

If you’re not familiar with call forwarding, it’s a cloud phone system that allows you to route calls to another number. Often, people overlook this feature when they’re setting up their phone systems, but it can be really useful in a variety of situations.

Your organization’s success depends on many factors. Whether it’s a startup, small business, or mid-sized company, each faces its own unique challenges. Making smart decisions and knowing when to adapt is essential for any organization’s long-term success.

If you are expecting an important phone call but will be unavailable to answer it, you can use call forwarding to ensure you don’t miss the call. By forwarding your calls to another phone line, you can ensure that you won’t miss any important calls and can stay on top of your schedule.

The following are some of the ways that call forwarding can benefit your business:

1. Never miss a critical phone call

The first thing that comes to mind when you think about answering calls at work is the landline in your office, but not anymore! With cell phones and VoIP (Voice over Internet Protocol) virtual number technology available today almost anyone can take their turn being proactive with business communications. If an employee isn’t around on certain days, they’ll have incoming requests redirected via voicemail instead of going straight into abysses where there might never be any sound coming back out again.

When someone isn’t at their office desk, softphones have made it easier to stay in touch even if they aren’t. Advanced features like call forwarding make it possible to stay in touch even if someone isn’t at their office desk, even if they don’t have their phone with them. A mobile or home phone can be used to receive calls, so there is no risk that your staff members will leave work for the day and miss the important call.

2. Maintain connectivity while on the go

While some employees prefer to answer work calls directly through their business phone app, others need a way of contacting them while they’re on the go. That’s where call forwarding comes in! You can set up remote access so that people don’t miss any important conversations or meetings during traveling time–and with it being easier than ever before just how often we use these types of services; there are more ways now than ever before as technology evolves every single second (literally).

3. Improve customer service

Along with forwarding calls from the office to your mobile phone, you can also forward calls from various local numbers to the mainline. For instance, you conduct business in multiple regions but operate from a home office. You can provide local phone numbers for customers to dial out to a familiar area code, and then have all of the local numbers forward to your business’s main phone number to ensure that you never miss a call.

4. Make your business appear professional

Your clients or customers will have no idea whether you have call forwarding or not. They will, however, appreciate the fact that you are available to assist them whenever they are in need.

Giving customers a personal phone number or a variety of phone numbers to contact you would be unprofessional and inconvenient. Call forwarding helps you maintain professionalism by ensuring that customers always reach you via a business number, even if you answer the call on a personal phone.

5. After-hours regulations

With call forwarding, you don’t need to worry about getting phone calls outside of your typical business hours. You can customize call forwarding to correspond to your office hours and redirect calls after hours to an answering service to ensure that your clients’ needs are fulfilled immediately.

6. Enhanced personnel availability

Prior to the advent of smartphones, when members of staff were not present in offices, the one and only method of communicating with the business was via voicemail. As a consequence, the two parties to the dialogue would miss one another.

7. Increasing the company’s presence

Call forwarding is a highly dynamic service. You are not required to simply forward calls from office numbers to employees’ cell phones. Additionally, call forwarding can be used to increase perceived presence while also making it extremely convenient for office visitors.

As an illustration, suppose you run a home office. However, you also work on a regional level. Multiple local numbers can be established in this case. They would be all routed to your primary phone number. A client residing in another state will not be required to make long-distance calls. They would simply dial a local area code number. Following that, the call would be patched through to your phone.

Call forwarding enables the virtual answering service to route received calls to another phone. This could be a home phone number or simply the employee’s mobile phone. As a result, the caller receives immediate assistance. This increased staff availability benefits your customers significantly. Additionally, it ensures that staff members do not miss critical phone calls simply because they are not physically present at their desks.

Telnum Call Forwarding

Telnum gives you the option of up to five call forwarding numbers. And all of this can be accomplished directly from your account settings. Additionally, you can add an international number as a forwarding number

After selecting which forwarding numbers to configure, you can access advanced settings to configure additional features such as caller ID display and SMS forwarding.

With many other reliable features available in Telnum, call forwarding may not be the most obvious choice among useful functionalities, but you would be careless if you did not utilize this superb availability and usage!